JUST IN: Nigerian Ombudsman: PCC Trains 80 staff on capacity-building to enhance institution efficiency
By David Lawani, Abuja
In a decisive move to raise the bar on institutions capacity-building, the Public Complaints Commission (Nigerian Ombudsman) under the leadership of Hon. Bashir Abubakar MFR has demonstrated unwavering commitment to staff morale on the assumption of office in September 2024.
Speaking in a remark at the two-day capacity-building workshop on “Mediation and Conflict Resolution in Complaint Investigation” for 80 staff members of the Public Complaints Commission (PCC) held at Raverton Hotel, 1/5 Kunama Crescent, Lokoja, Kogi state, the Honourable Commissioner, Dr. Oladeinde Abolarin emphasized the importance of continuous learning, active participation, and the Commission’s commitment to staff development.
He said: ” It is very important to have a very potent and virile Ombudsman institution in the nation because an effective Ombudsman is a catalyst for administrative justice. And administrative justice, which ultimately helps to reduce corruption and insecurity in the land.
“We are here to expose you to what ut takes to handle any issues arising from your duties. When you learn and improve on the job, it makes your output much more satisfying to the establishment. We must be committed to these demands of adherence to official responsibilities.
” We are training you so you can do your work faster and better. That is the goal. We must always be at our best because the institution looks up to you. You must show character and discipline at all time”, he said.
He explained further that the training is aimed at strengthening the mediation competence of officers and enhancing their ability to resolve conflicts arising from engagement.
Also, contributing to the MD of Valuescope Limited, Ozoveshe Asishana, who facilitated the two-day capacity-building workshop
for staff of the Public Complaints Commission (PCC) said the vision is to continue to strengthen the mediation competence of officers and equip them with practical skills for conflict resolution during complaint investigation.
A total of 80 participants attended the training, covering areas such as: understanding conflict and mediation, conflict analysis tools, mediation processes and frameworks, communication and emotional intelligence in mediation, practical dispute resolution skills, and ethical standards for mediators.
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